Oh yes, I know about the lying.
Plumber is a very regular Take Away only customer. They order almost two to three times a week and their dishes rarely change. In fact we have their order written out because their needs are extremely specific. It is so specific that every little detail is also written on this paper, sticky tapped onto the wall. But due the specifications on each and every meal it is impossible to get it right every time, mainly because we are all only human.
Their order usually consists of one to three meals that contain a main meal and rice together into one container. Tonight's order was rather ridiculous and is probably the biggest order that they will have.
Satay Chicken with Fried Rice
(No peas, no vegetables, extra prawns).
Chilli Chicken with Fried Rice
(No egg, no onions, no shallots).
Beef with Cashews with Fried Rice
(No veg, no shallots, no ham, extra prawns).
There are so many complications to this already. The lady who actually orders these meals talks fast. Really fast. So whoever is taking down the order is already struggling to make sure we get it right. On occasion
she forgets to say certain items, but of course the customer is never wrong so we cop the blame in the end.
Then the kitchen has to interpret this. In fact all the Fried Rice has to be done separately because each one is so unique and complicated. Each dish is also different so then you have to make sure that the Main Meal corresponds to the right Fried Rice because every single person wants something different.
This usually results in a ten minute stand still while everyone from the person trying to cook the Fried Rice, to the Chef, to the person actually packing the meal together, tries to figure what rice is suppose to go with what dish. So then there is this major back log in Take Away orders.
I personally believe that you want to be that difficult there should be a surcharge. Especially if you order three dishes with three things that you want to exclude in every dish and are not easy to do.
I once tried to add a dollar extra for the extra prawns and got a response about how they have always ordered it and there was never extra charge. Yeah, that's because there's a secret. The truth is that we don't put extra prawns in it, we just put them on top. If you don't want to pay extra do you really believe that we would be just giving them out for free?
Seriously, think about that.
They also like to tell us if we do anything particularly wrong. It's not like it's life threatening but it seems like its the end of the world for them. If somehow peas manage to make into their Fried Rice they want the meal replaced, in fact they get really angry about it. No offense, but with so many changes to your meal do really expect it to completely 100% right?
Remember I'm human just like you.
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It's been a long month.
I work as a part-time waitress yet I'm working six days a week.
So I'm a little tired and a little frustrated tonight.
Therefore this entry is probably a lot angrier and less amusing right now.

